PRIVACY POLICY

TheGemTrap is committed to respecting the privacy of our website users and providing them with a safe and secure online experience. This Privacy Policy applies to visitors to The GemTrap’s website https://Thegemtrap.com (the “TheGemTrap Site”). References to “TheGemTrap,” “the Company,” “us,” “we” or “our” in this Privacy Policy means TheGemTrap.

This Privacy Policy provides notice to users of the TheGemTrap Site regarding their Personal Information (as defined below), in compliance with data privacy laws and regulations in the jurisdiction(s) in which the TheGemTrap Site may be used. This Privacy Policy describes how we collect, use, secure, and disclose Personal Information collected through the TheGemTrap Site. When you provide Personal Information to TheGemTrap via the TheGemTrap Site, TheGemTrap becomes a controller of that Personal Information. This means The GemTrap can decide the purposes for which and the ways in which the Personal Information is used.

By accessing any part of the TheGemTrap Site, you understand and agree to the terms and conditions described in these The GemTrap Terms & Conditions of Use, including this Privacy Policy. This Privacy Policy applies to all users who submit Personal Information through the TheGemTrap Site. TheGemTrap may modify this Privacy Policy at any time at its sole discretion by publishing such modifications on the TheGemTrap Site. By accessing the The Site at any time after such modifications, you are agreeing to such modifications. Any changes to this Privacy Policy will become effective when we make it available on or through the Website.

If you do not agree to any of these terms, you should not use this TheGemTrap Site. If at any time you wish to change any of your Personal Information that is collected through the TheGemTrap Site, withdraw your consent for processing of your Personal Information, or request deletion of your Personal Information, you may contact TheGemTrap at thegemtrap@gmail.com.

WHAT IS “PERSONAL INFORMATION” AND HOW IS IT COLLECTED?

In order to better provide you with our products and services, we collect two general types of information about our users: Personally Identifiable Information and Non-Personally Identifiable Information (together referred to as “Personal Information”). Personally Identifiable Information is information that relates to you individually and allows us to identify you by name, mailing address and email address. We obtain this information directly from you in order to fulfil your order for Products, services, rentals or licensing. Our primary goal in collecting this information from you is to provide you with a smooth, efficient, and customised experience while using the TheGemTrap Site. Information from which we cannot personally identify you is Non-Personally Identifiable Information.

We use Personal Information that you provide to help us take and fulfil your orders for our products, improve our products, respond to your questions and requests, improve the TheGemTrap Site experience for you, communicate with you, and other such purposes. We may collect Personal Information about you in the following ways:

Information You Give Us: We receive and store any information you enter on our TheGemTrap Site or give to us in any other way. Examples of Personal Information we collect include:

– Your name and contact details (title, first name, surname, any other name(s), postal address, e-mail address, telephone number)

– Any other identifying information provided by you

– Your purchases, rentals and licences from us

– Your User ID and password

– Your “Search” queries

– The communications you exchange with us (e.g., your emails, letters, calls, and messages to or about us on social media)

– Information about how you use TheGemTrap Site

Please note that your credit card details are handled by a third-party payment processor, and we do not have access to that information unless we separately collect it for deposit reasons in order to fulfil a rental or service order.

PROCESSING AND USE OF YOUR PERSONAL INFORMATION

We process your Personal Information only: (1) with your consent; (2) as necessary to fulfil orders from our customers; and (3) as necessary for our legitimate interests in fulfilling orders from customers and building our business. The Personal Information you provide will be processed and used for the following purposes only:

To take and fulfil your order and perform related activities such as invoicing, delivery, providing administrative, managerial and organisational services, and other purposes necessary to confirm and complete your order and transport the products you order to you. We may contact you by email and/or SMS to confirm your order, payment and/or order status.
To improve our services and our business processes. We will use your Personal Information for business purposes such as accounting, billing, marketing, statistical, tax and audit, security and legal, general management, records and business development. For example, we use IP addresses to help administer the TheGemTrap Site, diagnose problems with our servers, identify and analyse trends among our customers and clients, track our users’ movement on the Internet, and gather broad demographic information for aggregate use in order for us to improve the TheGemTrap Site and your online shopping experience on it.
To fulfil our obligations under the law, regulations, applicable legislation and other requirements of the Government, law enforcement authorities and supervisory and control bodies.
To inform you about products and offers you may find interesting. We may use the Personal Information we have about you (including your order history) to build a profile about your past purchase, rentals or licensing from us, to show you The GemTrap offers and carry out other commercial communications, and perhaps to show you advertising related to other The GemTrap products. When you interact with us by posting or messaging on social media, we may use the Personal Information that is included in such posts for these same purposes and to perform marketing and promotional activities regarding our products and services and to carry out other commercial communications

To ask for your participation in product reviews or customer preference questionnaires or to conduct studies and other market research. We may contact you to ask that you participate in product reviews or questionnaires about your likes, dislikes, and preferences for the types of products we sell or plan to sell, or products you have purchased from us. We do this to ensure we are meeting our customers’ needs and desires and to stay abreast of changes in market preferences.

STORAGE AND SECURITY OF PERSONAL INFORMATION

The security of your Personal Information is important to us and we understand its importance to you. We have implemented and follow industry standard measures to protect against unauthorised access to and unlawful interception or processing of Personal Information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure.

In order to most efficiently serve you, we use established third-party banking and processing agents to provide credit card processing services on our TheGemTrap Site. These agents receive the information needed to verify and authorise your credit card or other payment information. TheGemTrap may receive credit card information outside of our e-commerce platform for the purposes of holding deposits on rentals or services; in these cases, the information is encrypted after receipt, but TheGemTrap does not warrant its security and it could be accessible to malicious actors during the acquisition phase. This policy is subject to change

Unfortunately, no storage or data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we conscientiously strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet that are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the The GemTrap Site cannot be absolutely guaranteed; and (c) it is possible that any such Personal Information or data may be viewed or tampered with by a third party while in transit. We are not responsible for the theft or destruction of your Personal Information.

You are responsible for maintaining the confidentiality of your account password and for any access to or use of the TheGemTrap Site using your password, whether or not authorised by you.

Please notify us immediately of any unauthorised use of your password or account or any other breach of security.